TOPEKA — Kansas lawmakers were critical of the service provided by a contractor for the state’s Medicaid program during a tour of a program clearinghouse in Topeka.
An official with the contractor, Maximus, said the company is determined to improve service, particularly a backlog of applications.
The Topeka Capital-Journal reports members of a KanCare oversight committee toured the clearinghouse Thursday, as part of a legislative effort to examine problems with the privatized Medicaid program in Kansas.
Committee members said their constituents complain that it takes too long for their applications to be processed, the documents are often lost and Maximus doesn’t communicate with them.
A Maximus general manager, Ilene Baylinson, told lawmakers the company hired 70 new people this year to reduce the backlog and plans to do more.
