Captain Kurt Moldrup says the consolidated dispatch system has improved dispatch operations for the local area emergency response teams.
The new consolidated dispatch system allows dispatchers to handle emergency calls from start to finish, and facilitate information flows between emergency response units.
The consolidated dispatch system also requires dispatchers to become certified as Emergency Medical Dispatchers. This means dispatchers are capable of using preset flow charts to help callers before responders arrive.
Captain Moldrup says the new system has also had another benefit of “Opening up some new channels” of communication between departments, and improving department relations.
