An investigation is underway after alleged mismanagement of the VA’s Veterans Crisis Line.
U.S. Senator Jerry Moran announced Wednesday he initiated the investigation with the U.S. Government Accountability Office after being alerted by current and former Department of Veterans Affairs employees who came forward with solid evidence of mismanagement, creating a danger to the health and safety of veterans across the nation.
In a statement, Moran, who serves as a ranking member of the Senate Veterans’ Affairs Committee, said “VA’s history with secret waiting lists of veterans in desperate need for care is deplorable. If the Veterans Crisis Line is letting veterans who reach out slip through the cracks, as alleged, it needs to be known and it needs to be stopped.”
Moran has called on VA Secretary Denis McDonough to ensure the VA completely cooperates with an independent investigation of the crisis cline.
Moran noted the investigation will delve into operations, specifically of the call center, silent monitoring and complex needs; information technology and record retention; as well as oversight and quality assurance.
Sen. Moran’s full letter to GAO can be found below:11.6.23 Senator Moran Ltr to GAO- VCL (FINAL)
Sen. Moran’s full letter to VA Secretary McDonough can be found below:11.14.23 Senator Moran Ltr to SecVA- VCL Investigation (FINAL)